Terms and Conditions
Last updated: 20 September 2026
These Terms and Conditions apply to purchases made through PlakatKunst.com.
Company information
PlakatKunst.com / Daugberg Design
Company registration no.: 40688331
Falstersgade 19A, 4.tv
8000 Aarhus C
Denmark
Email: info@plakatkunst.com
Telephone: +45 31 21 04 04
Age requirement
You must be at least 18 years old to make a purchase through PlakatKunst.com. If You are under 18, a purchase may only be made with the consent of your legal guardian.
Ordering and conclusion of agreement
The presentation of products on the Website does not in itself constitute a binding offer to enter into a purchase agreement. By completing the checkout process, You submit a binding order for the products in your shopping cart.
After placing your order, You will receive an order confirmation by email. The purchase agreement is concluded when we accept your order. Acceptance may take place, in particular, by an express order confirmation, confirmation of payment or dispatch of the goods.
You are responsible for ensuring that the information provided when placing your order, including your name, email address, telephone number and delivery address, is complete and correct.
Order cancellation
You can cancel your order from the time it is placed until it has been prepared for shipment. Once your order has been prepared for shipment, You will receive an email with tracking information, and it will no longer be possible to cancel the order through our cancellation function.
If You wish to cancel your order, You can do so through your PlakatKunst account using your email address and order number.
The possibility of cancelling an order before shipment is separate from any statutory or contractual right of withdrawal or return that may apply after the order has been received.
Prices and payment
The prices applicable to your order are displayed on the Website and in checkout before You complete your purchase. The total amount payable, including any applicable delivery charges and taxes collected by us, will be shown before the order is placed.
Taxes and duties may depend on the country to which your order is delivered. For orders delivered outside the European Union, Danish VAT will generally not be charged where the sale qualifies as an export under applicable tax rules.
Shipments outside the European Union may be subject to import VAT, customs duties, customs clearance fees or other charges imposed in the destination country. Unless otherwise expressly stated at checkout, such charges are not included in the purchase price and are payable by the recipient.
The payment methods available for your order are displayed in checkout. The payment methods offered may change from time to time.
Where payment is made using a payment method under which the amount is initially authorised or reserved, payment will generally be captured when the order is dispatched. Where a payment provider operates under different payment terms, payment will be processed in accordance with the terms applicable to the selected payment method.
As our picture frames are produced to order, production may begin before the order is dispatched. Where permitted by the applicable payment method and payment provider, payment may therefore be captured before dispatch.
Delivery
We deliver to a range of countries worldwide. Our picture frames are produced to order in our Danish framing workshop.
The available delivery methods and shipping costs depend on factors including the destination, size and weight of the shipment, quantity of products and type of glass selected. The delivery options and prices available for your order will be displayed before You complete your purchase.
The expected delivery timeframe is stated on the Website or during checkout. Actual delivery times may vary depending on the size and complexity of the order, destination and carrier.
Once your order has been dispatched, You will normally receive tracking information by email.
Any mandatory statutory rights relating to delayed delivery remain unaffected.
Receipt and collection
If a shipment is delivered to a parcel shop or collection point, it must be collected within the period stated in the carrier's notification.
For delivery to an address, You are responsible for providing complete and correct delivery information and, where required, ensuring that delivery can take place.
If a shipment is returned to PlakatKunst.com because it was not collected, delivery was refused, or delivery could not be completed due to circumstances attributable to the recipient, we may charge or deduct the reasonable and actual costs resulting from the return and any new delivery, to the extent permitted by applicable law.
Refusing delivery or failing to collect a shipment does not in itself constitute a valid notice of withdrawal or return.
100-day return policy and right of withdrawal
PlakatKunst.com offers a 100-day return period on products covered by our return policy, unless the product has been made or customised specifically according to your requirements.
For consumers in the European Union, the first 14 days correspond to the statutory right of withdrawal. PlakatKunst.com voluntarily extends the return period to a total of 100 days for products covered by our return policy.
The return period begins on the day You receive the goods. If an order consists of several products delivered separately, the period begins on the day You receive the final product.
If You wish to exercise a statutory right of withdrawal or our voluntary right of return, You must clearly notify us within the applicable return period.
You can register your return through our returns portal or directly through your PlakatKunst account using your email address and order number.
After notifying us of your decision to return the goods, the goods must be returned without undue delay and no later than 14 days after your notification.
Simply refusing delivery or failing to collect a shipment does not constitute a valid exercise of the right of withdrawal or return unless You also clearly notify us of your decision to withdraw or return the order.
Products excluded from the right of withdrawal and return
The statutory right of withdrawal does not apply where an applicable legal exception covers goods made to the consumer's specifications or clearly personalised. Our voluntary 100-day return policy likewise does not apply to products made or customised specifically according to your requirements.
At PlakatKunst.com, this includes in particular:
- Custom-sized frames
- Passepartouts made to your selected dimensions
If You have ordered a standard-sized frame together with a custom-made passepartout, the standard frame may be returned, but the custom-made passepartout will not be refunded.
Standard-sized frames with an optional glass type may be returned as a complete product, provided that the frame has not been made to custom dimensions.
Return shipping
For standard parcel shipments, we may be able to provide a return shipping label through one of our shipping partners, depending on the country and type of shipment. Where a PlakatKunst return label is available, the applicable return shipping cost will be shown or communicated to You when You register your return.
Frames larger than 70 × 100 cm that were delivered to your address by a freight carrier, as well as goods delivered on a pallet, are not covered by our return shipping service. If You wish to return such goods, You must arrange and pay for the return transport to PlakatKunst.com yourself. PlakatKunst.com does not provide a return label, arrange collection or otherwise book the return transport for these shipments.
You may also choose to arrange the return shipment yourself for products that can normally be returned as a standard parcel. If You do so, we strongly recommend using a trackable and adequately insured shipping service.
Return shipping costs
You are responsible for the direct cost of returning products when You return an order because You have changed your mind, to the extent permitted by applicable law and provided that You have been properly informed of this before purchase where required.
For standard parcel shipments, the return shipping cost depends on the country, parcel size and weight, and the carrier used. Where we are able to provide a return label, the applicable price will be shown or communicated to You when You register your return. If You use a return service provided by PlakatKunst.com, the return shipping cost will be deducted from the amount refunded to You.
For frames larger than 70 × 100 cm that were delivered by a freight carrier, and for goods delivered on a pallet, You must arrange and pay for the return transport to PlakatKunst.com yourself. Return costs for such shipments can vary considerably depending on the country of origin, collection address, dimensions and weight of the shipment and the carrier selected by You, and may be substantial.
For consumers in the European Union, where goods by their nature cannot normally be returned as a standard parcel, information about the estimated maximum return cost applicable to the relevant shipment and destination will be provided before purchase where required by applicable consumer law.
Risk during return shipping
For consumers exercising a statutory right of withdrawal, responsibility for the risk during return transport is determined by the mandatory consumer law applicable to the purchase.
For returns made solely under our voluntary 100-day return policy after any applicable statutory withdrawal period has expired, You are responsible for the goods during return transport until they have been received by PlakatKunst.com, unless mandatory applicable law provides otherwise.
In all cases, You are responsible for packing the goods carefully and securely for return transport.
Original delivery costs – EU consumers
If You are a consumer residing in the European Union and withdraw from your entire order in accordance with your statutory right of withdrawal, we will refund the original delivery cost corresponding to the least expensive standard delivery option available for your order when it was placed.
If You selected a more expensive delivery method than the least expensive standard delivery option available, the additional delivery cost will not be refunded.
If You return only part of your order, the original delivery cost will not be refunded, unless otherwise required by mandatory applicable law.
If You return goods after the statutory 14-day withdrawal period under our voluntary 100-day return policy, the original delivery costs will not be refunded.
Original delivery costs – customers outside the EU
For customers outside the European Union, PlakatKunst.com's 100-day return policy is offered voluntarily. If You return an order because You have changed your mind, the original delivery and shipping costs are not refunded, unless mandatory consumer law applicable to your purchase requires otherwise.
You are also responsible for the cost of returning the goods to PlakatKunst.com. Where we are able to provide a return label for a standard parcel, the applicable return shipping cost will be deducted from your refund. For freight and pallet shipments, You must arrange and pay for the return transport yourself.
Nothing in these Terms limits any mandatory consumer rights that apply to You under the laws applicable to your purchase.
Condition of returned products and reduction in value
Where a statutory right of withdrawal applies, You are only responsible for any reduction in the value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functionality.
You may inspect a product in the same way as You would reasonably be able to do in a physical shop, but it must not be put into actual use beyond what is necessary for such inspection.
If a product has been handled beyond this and has consequently lost value, the reduction in value may be deducted from your refund where permitted by applicable law.
The product must be packed carefully and securely for return shipping. We strongly recommend reusing the original packaging, including protective cardboard, corner protection and other packaging materials, as picture frames and glass are particularly vulnerable during transport.
If the product is damaged during return transport due to insufficient packaging, this may result in a reduction in value for which You may be responsible, subject to applicable law.
Refunds
When You exercise a right of withdrawal or return, we will refund the amounts to which You are entitled, less any return shipping costs and reduction in value that may lawfully be deducted.
Where a statutory right of withdrawal applies, refunds will be made without undue delay and no later than the time required by applicable law. Where permitted by applicable law, we may withhold the refund until we have received the goods back or You have provided evidence that the goods have been returned, whichever occurs first.
Refunds will normally be made using the same payment method used for the original purchase, unless expressly agreed otherwise.
Further information is available on our Returns & Refunds page.
Defective products and complaints
Your purchase is covered by the statutory rights and remedies applicable to defective or non-conforming goods under the consumer law applicable to your purchase.
For purchases covered by Danish consumer law, You have a two-year statutory right to complain about defects for which PlakatKunst.com is responsible under the Danish Sale of Goods Act. A complaint must be made within a reasonable time after You discover the defect. If You complain within two months after discovering the defect, the complaint will always be considered timely.
Nothing in these Terms limits any longer or additional mandatory rights You may have under the law applicable to your purchase.
If You have received a defective, damaged or non-conforming product, please contact us at info@plakatkunst.com. Please include photos clearly showing the defect or damage, the product and its packaging. In the case of transport damage, we also ask You to include photos of the shipping box.
This documentation helps us process your claim efficiently and, where relevant, document the damage to the carrier.
For a valid claim concerning a picture frame or passepartout, we will generally first attempt to remedy the issue or provide a replacement where this is possible and appropriate. Depending on the defect, this may include supplying replacement glass, a replacement backboard, a new passepartout, a replacement frame or another appropriate remedy.
If repair or replacement is not possible or appropriate, the claim will be handled in accordance with the mandatory consumer law applicable to the purchase.
Original posters, lithographs and other unique works generally cannot be replaced with an identical item. In the event of a valid claim, we will therefore attempt to find an appropriate solution in accordance with the consumer rights applicable to the purchase.
If all or part of a product needs to be returned as part of a valid claim concerning a defective or non-conforming product, PlakatKunst.com will arrange the return where appropriate and cover the necessary and reasonable return shipping costs.
Transport damage
If a shipment shows visible signs of transport damage – for example damaged packaging, broken or cracked glass or other visible damage – we recommend inspecting the product as soon as possible after delivery and, where possible, documenting visible damage with the carrier.
Please report transport damage to info@plakatkunst.com as soon as possible after receiving the shipment. Please include photos of the damaged product, packaging and shipping box so that we can process the claim and document the damage to the carrier.
Prompt reporting helps us process transport damage claims, but does not limit any statutory rights You may have.
Personal data and cookies
We process personal data in connection with orders, payments, delivery, customer service and other activities necessary to operate the Website. Further information about how we process personal data and your rights is available in our Privacy Policy.
The Website uses cookies and similar technologies. Information about our use of cookies and the choices available to You can be found in our Cookie Policy and through the cookie settings available on the Website.
Errors, product images and colour variations
We make reasonable efforts to ensure that product information, dimensions, colours and images on the Website are accurate. Minor variations may nevertheless occur, particularly in colours and materials, as their appearance can depend on factors including the screen used and lighting conditions.
We reserve the right to correct obvious typographical, pricing and display errors as well as incorrect product or stock information. Any mandatory statutory rights remain unaffected.
Circumstances beyond our control
Delays or other difficulties may occur as a result of extraordinary circumstances beyond our reasonable control, including serious transport disruptions, natural events, labour disputes, government action, war or other comparable circumstances.
If such circumstances materially affect your order, we will inform You as soon as reasonably possible. This provision does not limit any mandatory consumer rights You may have.
Changes to these Terms
PlakatKunst.com may amend these Terms from time to time. The Terms applicable to your purchase are those in force when You place your order. Subsequent changes will not affect purchases already concluded.
Severability
If any provision of these Terms is found to be invalid or unenforceable, this will not affect the validity or enforceability of the remaining provisions. Applicable mandatory law will apply in place of any invalid or unenforceable provision where relevant.
Complaints and dispute resolution
If You have a complaint concerning your purchase, please contact us first at info@plakatkunst.com so that we can attempt to resolve the matter directly.
Where applicable, consumers may have access to an approved alternative dispute resolution body or consumer complaints procedure. The relevant options may depend on your country of residence and the consumer law applicable to your purchase.
Consumers may also obtain information about cross-border consumer rights and dispute resolution through the European Consumer Centres Network (ECC-Net), where applicable.
Governing law and jurisdiction
These Terms and purchases made through PlakatKunst.com are governed by Danish law. This choice of law does not deprive You, as a consumer, of any mandatory protection granted to You under the law of your country of habitual residence where such protection applies.
Any dispute that cannot be resolved amicably will be handled by the competent courts in accordance with applicable rules on jurisdiction and consumer protection.