Return
When purchasing goods on PlakatKunst.dk, you have a 100-day right of withdrawal. This means that you have the right to cancel your purchase by communicating your wish to return to info@plakatkunst.dk within 100 days after you have received the ordered item. When we have received your message and received the item back, you will receive the refund which consists of your order total minus the return shipping cost. If you have received free shipping on your order, you only have to pay for the return.
The shipping prices are as follows:
- GLS - posters and frames (including 70x100 frames - but not 70x100 glass frames): DKK 29
- GLS - 70x100 glass frames: DKK 149
- DSV - Frames larger than 70x100: DKK 349
You will receive the refund no later than 30 days after your request, usually within 2-5 days. It is primarily MasterCard, which can take up to 30 days.
Right of complaint
You have a 2-year right of complaint on all products you buy on plakatkunst.dk or plakatkunst.com. The right to complain covers all faults that were present or where the cause of the fault was present when you received the item.
If you have received a defective item, you must send a message to info@plakatkunst.dk and inform about this. You must take a photo of the defective area and attach it to your message.
If we assess that the item can be used in whole or in part, we will send you a free return label, which you must put on the package. Previous labels must be removed from the package before you hand it in to the parcel shop or to a carrier. If you must return a frame larger than 70x100 cm, it must be picked up by a DSV carrier who delivered the package.
If you want to use your right of complaint for a picture frame or passepartout that you bought from plakatkunst.dk, we will send you a replacement no later than 7 working days after you have informed us about the defective item. If you have purchased a defective lithograph (which has never happened), it cannot be replaced and your purchase refunded.
How do I return an item?
You register your return by sending a message to info@plakatkunst.dk with your desire to return. We need your order number and preferably a reason for the return.
You can use the supplied return label, which you simply have to attach to the original packaging. The return item must be sent properly packaged, and you must remove the previous label from the package.