Find out more about the delivery of our products

When will the package arrive?
Our delivery time on international orders is usually 7-14 working days from the date of order. This is not always possible, especially with more complicated orders and during the Christmas period. Our ambition is to ship your products the day after you place your order, but this is far from always the case.

We cannot give any specific guarantee for the delivery time, but the above is based on our experience.

How do I know that my package has arrived?
When your order has been picked up by the carrier, you will receive an email from us and an SMS from the shipping company - both with tracking information. When the package has reached its destination, you will receive another message.

How does private delivery work?
When choosing private delivery to your address, you should try to be at home when the carrier arrives.

If you are not at home when GLS tries to deliver your package, they will drop it off at a parcel shop and notify you. FedEx will usually place it close to your door with a photo as POD (Proof of Delivery).

What happens if I don't pick up my package at the parcel shop?
Goods that are returned to us because the customer has not picked up the package from the parcel shop, we will charge €20 if you wish to have the order refunded. We do this to cover the double shipping costs as well as our handling costs. If we have to send the package back to the parcel shop, we will bear the loss... But we hope that you will pick up the package in time :)

Delivery outside the EU
For orders shipped outside the EU, PlakatKunst.dk does not charge VAT (25% in Denmark).

For deliveries to countries outside the EU, the shipment may be subject to local customs clearance, including customs duties, VAT and other charges imposed by the authorities in the destination country. Any such charges are payable by the buyer.

The local customs authorities or the carrier will normally contact the buyer directly once the shipment arrives in the destination country in order to arrange customs clearance and payment of any applicable charges prior to delivery.