Delivery
How much does shipping cost?
All orders over 899 kr come with free delivery. Delivery of picture frames and mounts depends on the size, quantity and not least the type of glass.
Frames larger than A2 (59.4x84 cm) require special delivery with DVS freight forwarder, which is more expensive than the 29 kr that smaller frames (and 70x100 with acrylic glass) cost to have delivered to a local parcel shop. Delivery of the smaller frames to your home or business address costs 49 kr. However, most large frames cost more than 899 kr, so we will cover that shipping cost.
When will the package arrive?
Our delivery time is usually 1-4 working days from the date of order. This is not always possible, especially with more complicated orders and during the Christmas period. Our ambition is to ship your products the day after you place your order, but this is far from always the case.
We cannot give any specific guarantee for the delivery time, but the above is based on our experience.
Your order will almost always be delivered the day after you receive the email that the package has been shipped. However, large frames (70x100 (with glass) and larger) to Zealand may take two days to arrive.
How do I know that my package has arrived?
When your order has been picked up by the carrier, you will receive an email from us and an SMS from the shipping company - both with tracking information. When the package has reached its destination, you will receive another message.
How does private delivery work?
When delivering to your address, it is of course best that you are at home when the carrier arrives. The package is delivered the day after you have received notification from us that it has been dispatched. Typically in the morning, and never in the evening. However, large packages may take two days to reach Zealand. You can follow the package via your tracking link.
If you are not at home when GLS, PostNord or UPS tries to deliver your package, they will drop it off at a parcel shop and notify you.
If you are not at home when DVS tries to deliver a large package to you (70x100 and larger), they will leave the package close to the entrance to your home. Parcel shops do not accept such large packages.
It is also possible to have the package delivered at a very specific time, which the carrier will call you to arrange. However, this will cost you an extra DKK 750, and you must contact us via Live Chat if you want this option.
What happens if I don't pick up my package at the parcel shop?
Goods that are returned to us because the customer has not picked up the package from the parcel shop, we will charge DKK 100 if you wish to have the order refunded. We do this to cover the double shipping costs as well as our handling costs. If we have to send the package back to the parcel shop, we will bear the loss... But we hope that you will pick up the package in time :)
Do you deliver to all locations in Denmark?
Yes - and the prices are the same everywhere in the country. Deliveries to Greenland and the Faroe Islands are more expensive.
Can I shop at PlakatKunst if I don't live in Denmark?
Yes. We ship worldwide. If you prefer other languages or currencies, you can visit plakatkunst.com, which is available in both English and German with many different currencies.