Delivery
What is the shipping cost?
All orders over DKK 899 come with free delivery. Delivery of picture frames and mounts depends on the size, quantity and not least the type of glass.
Frames larger than A2 (59.4x84 cm) require special delivery with a DVS carrier, which is more expensive than the DKK 29 that smaller frames (and 70x100 with acrylic glass) cost to be delivered to a local parcel shop. Delivery of the smaller frames to your home or business address costs DKK 49. However, most large frames cost more DKK 899, so we will cover the shipping costs.
When will the package arrive?
Our delivery time is normally 1-4 working days from the order date. Our aim is to ship your products the day after you place your order. However, it can sometimes take a few more days due to delays with our frame manufacturer, the shipping company or the private seller of the posters. Since the delivery time depends on these business partners, no definite guarantee can be given for the delivery time, but the above is based on our experience.
Your order will be delivered the day after it is dispatched. However, large frames for Zealand can take two days to arrive.
How do I know my package has arrived?
When your order has been picked up by the carrier, you will receive an email from us and an SMS from the shipping company - both with tracking information. When the package has reached its destination, you will receive another message.
How does private delivery take place?
When delivering to your address, it is of course best that you are at home when the courier comes by. The package is delivered the day after you have received notification from us that it has been dispatched. Typically in the morning, and never in the evening. However, large packages may take two days to reach Zealand. You can follow the package via your tracking link.
If you are not at home when GLS, PostNord or UPS try to deliver your parcel, they will deliver it to a parcel shop and notify you of this.
If you are not at home when DVS tries to deliver a large package to you (frames larger than A2 - but not 70x100 frames with acrylic glass), they will place the package near the entrance to your home. Parcel shops accept such large packages.
It is also possible to have the package delivered at a very specific time, which the carrier calls you and arranges. However, it costs you DKK 750 extra, and you must contact us via Live Chat if you want this option.
What happens if I don't collect my parcel from the parcel shop?
Goods that are returned to us because the customer has not picked up the package in the parcel shop, we charge DKK 100 if you wish to have the order refunded. We do this in order to cover the double shipping costs as well as our handling costs. If we have to send the package back to the parcel shop, we will take the loss... But we hope that you will collect the package in time :)
Do you deliver to all places in Denmark?
Yes - and the prices are the same everywhere in the country. Deliveries to Greenland and the Faroe Islands are more expensive.
Can I shop at PlakatKunst if I don't live in Denmark?
Yes. We deliver worldwide. If you prefer other languages or currencies, you can visit plakatkunst.com, which is available in both English and German with many different currencies.